With ReviewLink from CareLink Communications…
Your Easy-to-Use Reputation Management Tool
The concept is simple.
After a patient/customer leaves your place of business, ReviewLink sends them an email or text message asking them about their experience.
If the customer says, YES, they would recommend your office, they are prompted to give you a star rating and a review. Ratings of 4 or 5 stars are posted online.
If the customer gives you a not-so-positive review – 3 or fewer stars – the review is not posted online. Instead, it is directed back to your office, so that you can address the customer’s issues and concerns.
Negative reviews are sent back to your office for action.
Simple, Straightforward, Successful!
With ReviewLink, you not only get great online ratings, you also improve customer service. Customer retention increases, because your response to negative reviews shows customers that their concerns matter to you!
Best of all, we handle the account set up and maintenance. All your office staff needs to do is ask the patient if it is OK to contact them via email or text to see if they were happy with the service received. Then, the patient first name, email and/or cell phone number is entered into ReviewLink. That’s it!
CareLink also helps you to decide the best place to post your reviews so that you receive the most impact. Choose from sites such as Google, Healthgrades, Yelp, Facebook, and Yahoo. Your reviews can also be added to your website so that visitors there will see your stellar reputation!
Contact us to find out how to integrate this easy-to-use and effective reputation management tool into your business. ReviewLink is cost-effective too, you’ll be pleased at the low monthly rate!