Care Link Communications

Tag Archives: Reviews

More Reviews = More Business

Posted on by Posted in Communicate, Content, Marketing, New Patient, Social Media, Strategy, Testimonial, Website Leave a comment

Positive reviews on your website and online listings, like Google, Yelp, Healthgrades and Facebook equal more customers.

 

The data shows that 72% of customers relScreen Shot 2016-04-27 at 9.07.58 AMy on reviews when choosing a business. Since online searches for businesses are steadily rising, this number becomes more important to your success.

 

You need to Screen Shot 2016-04-27 at 9.08.28 AMask your customers for their input on a regular basis.  Current, relevant reviews are part of what makes your business the business of choice.

 

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Asking for reviews is an ongoing priority. Potential customers and search engines, such as Google, see more posts as a better indicator of an active, vibrant business. They are looking for a service that has an established reputation, and a history of satisfied clients.  In order to remain competitive, you need to have recent posts as well. A review from 2010 isn’t going to be of much value to your business in 2016.

Sound overwhelming?

RL iPhone
ReviewLink sends text messages to your customers to get reviews!

It doesn’t have to be.  If you want great reviews for your business, consider using an automated system to get you results.

We offer a simple solution, ReviewLink.  With ReviewLink, all you need to do is enter the customer’s first name and their email or cell phone number.  The system takes care of sending out requests for reviews to your recent clients.

The message to your customers is a simple one too.  It asks them, “Would you recommend this business? YES or NO.”

  • If they respond YES, they are given the chance to give a star rating, and add any additional comments.  This information is posted online.
  • If they respond NO, they are sent a message that asks why they were unhappy with your service.

Worried about negative reviews?

You don’t have to be.  With ReviewLink, only positive reviews – those with 4 or 5 star ratings – are posted.  Not-so-positive ratings, with 3 or fewer stars, are directed back to your office for further action, allowing you to resolve any issues that may reflect poorly on your service. The resulting interaction equals improved customer service!

How do I get ReviewLink for my business?  

Send us an email, or give us a call at (888) 494-4209 and we can show you easy it is to help your business grow.

 

 

 

 

Get Positive Online Reviews!

Posted on by Posted in Blogging, Communicate, Facebook, Marketing, New Patient, Strategy, Testimonial Leave a comment

With ReviewLink from CareLink Communications…

Your Easy-to-Use Reputation Management Tool

The concept is simple.

After a patient/customer leaves your place of business, ReviewLink sends them an email or text message asking them about their experience.

If the customer says, YES, they would recommend your office, they are prompted to give you a star rating and a review.  Ratings of 4 or 5 stars are posted online.

If the customer gives you a not-so-positive review – 3 or fewer stars – the review is not posted online.  Instead, it is directed back to your office, so that you can address the customer’s issues and concerns.

RL iPhonePositive reviews are posted to sites like Google, Yelp!, Healthgrades & Facebook.

Negative reviews are sent back to your office for action.

Simple, Straightforward, Successful!

With ReviewLink, you not only get great online ratings, you also improve customer service.  Customer retention increases, because your response to negative reviews shows customers that their concerns matter to you!Screen Shot 2016-03-30 at 10.45.24 AM

Best of all, we handle the account set up and maintenance. All your office staff needs to do is ask the patient if it is OK to contact them via email or text to see if they were happy with the service received. Then, the patient first name, email and/or cell phone number is entered into ReviewLink.  That’s it!

CareLink also helps you to decide the best place to post your reviews so that you receive the most impact. Choose from sites such as Google, Healthgrades, Yelp, Facebook, and Yahoo. Your reviews can also be added to your website so that visitors there will see your stellar reputation!

Contact us to find out how to integrate this easy-to-use and effective reputation management tool  into your business.  ReviewLink is cost-effective too, you’ll be pleased at the low monthly rate!